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Assisted Major Multi-Media Client in evaluating various strategic options related to entering the OnLine Financial Services Industry through establishing an Internet Bank and deploying Interactive Kiosks |
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Designed Web-Based Remittance Processing and Cash Management Services for HealthCare Industry Practitioners |
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Evaluated Internet Banking Software Platforms for Top 15 Multi-Bank Holding Company |
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Researched Secure Transaction Processing Services for Virtual Mall Developer |
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Developed Electronic Commerce Strategic Plans for a major telecommunications firm, including implementing Internet Banking and Web Hosting Services for large regional Multi-Bank Holding Company |
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Designed an integrated Telephone Banking Operation for a large community bank including Call Center, Voice Response, Customer Contact Management, and Computer-Telephony Integration Systems |
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Designed and installed an Intranet-based Consumer Loan Decisioning and Fulfillment System for the Call Center and Branch Platform Operations of a multi-billion dollar thrift institution |
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Designed a Browser-based Desk Top Decision Support System for the Dealer Finance Division of a major money center bank for installation in the Finance and Insurance offices of automobile dealerships |
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Developed and implemented core consumer banking products and customer service operations including telephone systems, Interactive Voice Response, and a Call Center for the world’s first totally Virtual Bank delivering retail banking services over the Internet, serving as Chief Technology Officer and Director of Operations |
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Served as President of the Electronic Banking subsidiary of a large regional bank with responsibilities for identifying and developing market opportunities for new sources of fee-based revenues in areas such as ATM Deployment, Supermarket Banking, Debit Cards, Merchant Point-of-Sale Services, and Home Banking |
